Returns & Exchanges
Before You Begin
Before starting a return or exchange, please review the policy below to ensure your item is eligible.
Return Policy
Kane allows 30 days from the shipment date to return any regular-priced shoes purchased directly from kanefootwear.com.
Important: Returns must be unworn, in their original packaging, and within 30 days of shipment.
- We recommend trying your Kanes on indoors on a carpeted surface.
- Shoes with signs of outdoor wear or missing the original shoe box cannot be accepted.
- Shoes not purchased from kanefootwear.com must be returned through the original retailer, and their return policy will apply.
Start your return: Visit kane-footwear.loopreturns.com and enter your order number or phone number to get started.
Once we receive your return and it passes inspection, refunds will be processed within 21 days.
Refund Notice: A $10 return shipping fee per pair will be deducted from your refund. Original shipping costs are not refundable.
Exchange Policy
If you’d prefer to exchange, we’ll issue a store credit gift card within 48 hours of the return being scanned by the carrier.
Good News: Exchanges are processed as digital gift cards (store credit) that can be used to purchase any product at any time. This is not a direct product-for-product exchange — you'll place a new order using the gift card. There is no return shipping fee for this option.
Return or Exchange Options
Option 1: Return for a Refund
- A $10 shipping fee per pair will be deducted from your refund.
Option 2: Exchange for Store Credit
- You’ll receive a gift card (store credit) to use at your convenience.
- No return shipping fee applies for this option.
- This is not a direct swap — simply place a new order with your gift card.
Ready to Start a Return?
Click below to initiate your return or exchange using your order number or phone number.
Start a ReturnNeed Help?
If you have any questions, our team is here to help.