We're here to help.
We want to hear any questions you have about our products or our company. If you have a question about your order, please include your order number in your message so we can respond as quickly and accurately as possible.
Email email@example.com ,call 203-990-1320 or use the form below and we'll get back to you.
Customer Service Hours of Operation:
Monday Opens at 9 AM EST
Tues-Thurs: 9AM-5PM EST
Friday- Closes at 5 PM EST
Sat – Sun- CLOSED
You can expect a response within 24 hours during the week-
day hours of operations.
All weekend inquiries will be replied to the next
non-holiday business day.
Before you get started be sure to review your options in our Returns & Exchange policy below.
What is Your Return Policy
Kane allows 30 days from the day your order is shipped to return any regular priced shoes.
All returned Kanes must be in unworn condition in their original packaging. To ensure your Kanes remain in excellent condition when trying them on, we recommend doing so on indoors on a carpeted surface.
Please note that we will not be able to accept back returns on shoes that show signs of any outside wear or without their original shoe boxes.
Any Kanes that are not purchased through kanefootwear.com must be returned through that retailer and their return policies are applied.
All returns can be processed directly through, kane-footwear.loopreturns.com by
entering the order number or telephone number associated with the order.
Once received and upon inspection and approval according to policy, a refund or store credit gift card will be issued within 21 days minus shipping cost.
Two Ways To Return/Exchange Your Kanes
1. Return for a refund. There is a handling/restocking fee of $10/pair that will be deducted from your issued refund.
2. Exchange for gift card. Once the return is approved, a gift card will be issued to be used anytime to purchase your new Kanes. There is no additional fee for this service.
For any additional question on returns, please email firstname.lastname@example.org or call 203.990.1320.
Frequently Asked Questions:
We do not offer half sizes. If you typically wear a half-size, we recommend you choose one of the below:
A narrow foot, go one size down (ex. if you typically wear size 10.5 and have a narrow foot- select size 10).
A wider foot, go one size up (ex. if you typically wear size 10.5 and have a wider foot- select size 11).
Stand with your heel against the wall and use a ruler or measuring tape to measure to the furthest point on your foot (usually the big toe). Be sure to measure this way for both of your feet. Whatever is the longest measurement is the length you should go with. Please match this up to the sizing chart provided on the product page to select the correct size shoe.
The shoes are made in Brazil, the world’s largest producer of sugarcane, in the State of Rio Grande Do Sul. Ninety per cent of Brazilian sugarcane production is concentrated in the South-Central region, more than 1,500 miles from the Amazon, and cultivated in compliance with Brazilian Sugarcane Agro Ecological Zoning laws. Brazil does not commercially cultivate genetically modified (GMO) sugarcane.
Kane Revive shoes can easily be wiped or washed off with water. They are also machine washable at cold temperatures.
Yes. Kane footwear was created using a unique anatomical last shape that follows the proportions and shape of the foot for both men and women.
Kane Revive shoes are made of bio-based closed-cell BounceBack™ foam. The shoes don’t absorb moisture, so they’re just as functional in water as they are on land, and they’re quick-drying.
Kane Revive shoes are designed to look great and function every bit as effectively, whether you wear them with socks or without. When you wear them with socks, perforations in the upper give you unlimited color combinations. You can also wear them without socks, knowing the shoes are bacteria resistant and odor resistant.
Yes. We don’t use animals for testing or animal-sourced glue for our dual-density construction. Kane shoes are made with bio-based materials and water-based glue.
All the paper used in our packaging is certified by the Forest Stewardship Council. The paper is sourced from forests that are managed for sustainability and biological diversity.
A pair of size 5M/7W weights 365 grams and a pair of size 10m/12w weights 510 grams.
Yes, our proprietary last has an anatomical shape which includes a raised arch for support.
Plantar fasciitis occurs when your calves and/or Achilles are tight. To treat it, you'll need to foam roll daily, do lots of stretching and wear products that have arch support. The Kane Revive has a 10mm heel elevation, relieving stress from the Achilles, supporting your arch and helping prevent pronation. The Kane Revive also has a heel cup that stabilizes the heel, as well as EVA cushioning for additional support.
We are an American company with our headquarters in Westport, CT. Our warehouse is centrally located in Nashville, TN. All products are shipped from Nashville, TN within 24 hours of purchasing online from kanefootwear.com.
Yes it is. Folks who supinate tend to have a neutral to high arch. The high arch foot type is a more rigid foot, unlike a flat foot which is flexible. Kane has superior cushion from our proprietary blend of EVA materials. Kane also performs well given its superior construction and ability to stabilize and control the gait pattern.
Orders cannot be changed once they have been placed. If applicable, please return the items and place a new order.
Orders placed M-F before 1PM EST will be processed and shipped same day. Orders placed after 1PM EST will be processed the next business day. This includes holidays and weekends.
Orders shipped via standard method will arrive 5-7 days
business days from order date.
At this time, we are unable to ship to PO Boxes.